FAQ
Where do you ship?
We ship to physical addresses within the contiguous 48 United States and Washington, D.C.
We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO Boxes, or APO/FPO/DPO addresses. International shipping is not available.
Is standard shipping free?
Yes. Standard shipping is free for all eligible orders within our shipping area, with no minimum purchase required.
How long does delivery take?
Order processing takes 1–3 business days. After processing, estimated transit time is 3–5 business days.
The total estimated delivery time is 4–8 business days.
Processing and transit days are Monday through Friday, excluding U.S. public holidays. Delivery dates are estimates, and carrier disruptions or other circumstances may cause delays.
What is your daily order cutoff time?
Our daily order cutoff time is 5:00 PM Central Time.
Orders placed after that time, on weekends, or on U.S. public holidays are treated as received on the next business day.
Will I receive tracking information?
When tracking becomes available, we send it to the email address provided at checkout. Tracking updates may take up to 48 hours to appear after the shipment is transferred to the carrier.
Does furniture delivery include assembly or room placement?
Unless expressly stated on the product page, delivery is to an accessible exterior entrance at the delivery address.
Room placement, unpacking, assembly, and packaging removal are not included. Please check the product dimensions and delivery access before ordering.
Can I change my delivery address?
Email support@linenloophome.com immediately with your order number and the corrected address.
Address changes cannot be guaranteed after processing begins. We cannot normally reroute a shipment after it has been accepted by the carrier.
Can I cancel my order?
Contact support@linenloophome.com as soon as possible.
Cancellation cannot be guaranteed after processing begins. Shipped orders must follow our return procedure after delivery.
What is your return window?
We accept return requests for both defective and non-defective products within 30 calendar days after delivery.
Please contact support@linenloophome.com before returning an item.
What condition must a non-defective return be in?
Non-defective products must be new, unused, unassembled, in their original condition, and complete with all parts, accessories, instructions, and hardware.
Please include the original packaging whenever reasonably possible and pack the product securely.
These requirements do not exclude returns for damage, defects, missing parts, or incorrect items present upon delivery.
What should I do if my order arrives damaged or incorrect?
Email support@linenloophome.com within 30 calendar days after delivery.
Provide your order number, a description of the issue, and available photographs of the product and packaging. Keep the item and packaging until we provide instructions.
Who pays for return shipping?
We provide a free prepaid return shipping label for approved returns of both defective and non-defective products.
The label is sent by email for you to download and print. Use the label and return instructions we provide.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
Do you offer exchanges?
We do not offer direct exchanges.
You can return an eligible product for a refund and place a separate order for another product.
How long does a refund take?
We inspect returned products and process eligible refunds to the original payment method within 10 calendar days after receiving the return.
Your bank or payment provider may require additional time to post the refund.
Where should I send a return?
Contact us first. We will provide the correct return address and a prepaid return shipping label.
Do not send a product to our business address unless we specifically instruct you to do so.
What payment methods are available?
The payment methods available for your purchase are shown at checkout.
Digital-wallet availability may depend on your device, browser, and payment-provider eligibility.
What currency do you use?
Product prices and payments are in U.S. dollars. Applicable sales tax is calculated at checkout.
How can I contact you?
Email: support@linenloophome.com
Customer-service hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time
Business address:
Linen & Loop LLC
Doing business as Linen & Loop Home
21 Fairground Ave
Higginsville, MO 64037
United States