Terms of Sale
These Terms of Sale apply to purchases made from Linen & Loop Home through https://linenloophome.com.
Seller Information
Linen & Loop LLC
Doing business as Linen & Loop Home
21 Fairground Ave
Higginsville, MO 64037
United States
Email: support@linenloophome.com
Product Information
Product details, including materials, dimensions, colors, assembly requirements, prices, and availability, are provided on the relevant product page.
Please review the product information before ordering. Contact us if you need clarification about a product.
Natural materials may have variations in grain, color, texture, and veining. These variations do not exclude returns under our Return and Refund Policy.
Pricing and Currency
Prices are displayed in U.S. dollars.
Applicable sales tax is calculated at checkout. Standard shipping is free for eligible orders within our shipping area.
The order total is displayed before you complete payment.
Payments
Available payment methods are shown at checkout.
Payments are processed through Shopify and applicable third-party payment providers. Orders may not be processed if payment is declined, incomplete, or cannot be verified.
Order Confirmation and Availability
An order confirmation is sent to the email address provided at checkout.
We may contact you or cancel an order because of product unavailability, payment problems, suspected unauthorized activity, delivery restrictions, or incorrect pricing or product information.
If we cancel an order after payment has been collected, we will notify you and process the refund to the original payment method within 10 calendar days after cancellation.
Shipping Area
We ship to physical addresses within the contiguous 48 United States and Washington, D.C.
We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO Boxes, or APO/FPO/DPO addresses.
International shipping is not available.
Shipping Charges and Delivery Estimates
Standard shipping is free for all eligible orders, with no minimum purchase required.
Order processing takes 1–3 business days. Estimated transit time after processing is 3–5 business days. Total estimated delivery time is 4–8 business days.
Processing and transit days are Monday through Friday, excluding U.S. public holidays.
Our daily order cutoff time is 5:00 PM Central Time. Orders placed after the cutoff time, on weekends, or on U.S. public holidays are treated as received on the next business day.
Delivery dates are estimates. Carrier disruptions, weather, and other circumstances may cause delays. Contact us if your shipment has not arrived after the estimated delivery period.
Please review our Shipping Policy for complete delivery information.
Delivery Access and Assembly
Customers should check product dimensions and confirm that the delivery location can accommodate the product.
Unless expressly stated on the product page, furniture delivery is to an accessible exterior entrance.
Room placement, unpacking, assembly, and packaging removal are not included. Assembly requirements are stated on the product page.
Order Changes and Cancellations
Contact support@linenloophome.com as soon as possible to request an address change or cancellation.
Changes and cancellations cannot be guaranteed after processing begins. Shipped orders must follow the return procedure after delivery.
If we confirm cancellation before shipment, we will process the refund to the original payment method within 10 calendar days after confirming the cancellation.
Returns
We accept return requests for both defective and non-defective products within 30 calendar days after delivery.
Contact support@linenloophome.com before returning a product.
For non-defective returns, products must be new, unused, unassembled, in their original condition, and complete with all parts, accessories, instructions, and hardware.
These requirements do not exclude returns for damage, defects, missing parts, or incorrect items present upon delivery.
Return Shipping and Fees
Approved returns are accepted by mail.
We provide a free prepaid return shipping label by email for you to download and print. We do not charge a restocking fee.
Use the supplied return label and follow our instructions. The correct return address will be provided when we arrange the return.
Refunds
We inspect returned products and process eligible refunds to the original payment method within 10 calendar days after receiving the return.
Your bank or payment provider may require additional time to post the refund.
Complete return conditions are provided in our Return and Refund Policy.
Exchanges
We do not offer direct exchanges.
Return an eligible product for a refund and place a separate order if you would like another product.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, contact support@linenloophome.com within 30 calendar days after delivery.
Provide your order number, a description of the issue, and available photographs. Keep the product and packaging until we provide instructions.
Consumer Rights
Nothing in these Terms of Sale excludes rights or remedies that cannot be excluded under applicable law.
Contact Us
Linen & Loop LLC
Doing business as Linen & Loop Home
21 Fairground Ave
Higginsville, MO 64037
United States
Email: support@linenloophome.com
Website: https://linenloophome.com
Customer-service hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time