Refund policy
This Return and Refund Policy applies to purchases made from Linen & Loop Home at https://linenloophome.com.
30-Day Return Window
We accept return requests for both defective and non-defective products within 30 calendar days after delivery.
To request a return, email support@linenloophome.com with your order number, the item you wish to return, and the reason for the return. Please contact us before sending any product back so we can provide return instructions and a prepaid return shipping label.
Conditions for Non-Defective Returns
For a non-defective return, the product must be:
• New, unused, and unassembled;
• In its original condition;
• Complete with all parts, accessories, instructions, and hardware; and
• Accompanied by an order number or other proof of purchase.
Please include the original packaging whenever reasonably possible and pack the product securely for return shipment.
These condition requirements do not exclude returns for damage, defects, missing parts, or incorrect items present upon delivery.
Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order after delivery. If a product arrives damaged, defective, incomplete, or incorrect, contact support@linenloophome.com within 30 calendar days after delivery.
Include your order number, a description of the issue, and available photographs of the product and packaging. We may request additional information to assess the issue and arrange the return.
Keep the product, accessories, and packaging until you receive our instructions. You will not be charged return shipping for an approved return.
Return Method and Shipping Costs
Returns are accepted by mail using the shipping instructions we provide.
For approved returns of both defective and non-defective products, we provide a prepaid return shipping label by email that you can download and print at no charge. There is no return shipping fee when you use the label we provide.
Please use the supplied label and follow the return instructions. Contact us before arranging a separate carrier or paying return postage, as independently arranged shipping costs are not automatically reimbursed.
Return Address
Contact us before returning a product. We will provide the correct return address with your return instructions.
Our business address is not an automatic return destination. Do not send a product there unless our customer-service team specifically instructs you to do so.
Restocking Fees
We do not charge a restocking fee.
Refund Processing
We will inspect returned products and process eligible refunds to the original payment method within 10 calendar days after receiving the return.
We will notify you by email when the refund has been processed. If a return does not meet the applicable conditions, we will explain the reason.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
For a full eligible return, we refund the purchase price of the returned product and applicable tax. Standard shipping is free, so no standard outbound shipping charge is deducted from your refund.
Exchanges
We do not offer direct exchanges.
If you would like a different product, request a return for the eligible item and place a separate order for the product you want.
Order Cancellations
Email support@linenloophome.com as soon as possible if you wish to cancel an order.
Cancellation cannot be guaranteed after processing begins. If the order has already been shipped, please follow the return procedure after delivery.
If we confirm cancellation before shipment, we will process the refund to the original payment method within 10 calendar days after confirming the cancellation.
Returns That May Be Declined
A non-defective return may be declined if:
• The return request is made more than 30 calendar days after delivery;
• The product has been used, assembled, altered, or damaged after delivery;
• Required parts or accessories are missing for reasons unrelated to the condition in which the product arrived; or
• The returned product is not the item purchased from our store.
Damage, defects, or missing parts present upon delivery are handled under the damaged, defective, incomplete, or incorrect items section above.
Returns sent without prior contact may be delayed because we need to identify the order and confirm the correct return location.
Consumer Rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.
Contact Us
Linen & Loop LLC
Doing business as Linen & Loop Home
21 Fairground Ave
Higginsville, MO 64037
United States
Email: support@linenloophome.com
Website: https://linenloophome.com
Customer-service hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time